Please follow the Support Guidelines (including question template for formatting/organization) and next time around make a descriptive post title (so others know what the question is about):
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When using Parrot Support, please observe the following guidelines:
Read and search Parrot’s Documentation before you post. Also Check out our FAQ .
(Also look at Debian’s documentation and the documentation of the application or tool you are using)
At the bare minimum we expect you did the following:
You searched on the internet using a search engine of your choice.
You have searched the man pages available on your issue.
(If you don’t know what we’re talking about see Troubleshooting tl;dr use (ALT+T) to pull up Mate Terminal and execute:
man TOPIC
Where TOPIC is the item you’d like to learn about. If not found, check our troubleshooting page.)
Finally search the forum before you post. If you do not do these things, your post may be locked and/or deleted. No, we’re not out to get you, the internet is a very large space and with almost 8 billion humans on the planet someone has likely already ran into your problem.
Do not cross post or double post. Posting the same topic in more than one category only creates confusion and makes it hard to keep track on the various replies. Double posts will be deleted.
Be descriptive, check here for examples. Use a meaningful headline and try to make your question as clear as possible. Include as much information as possible such as what tool, OS version (Home versus Security) you are using, error messages, what you did that may have caused the problem etc. at minimum include the following:
# Please complete our guideline for issue report or idea suggestion
## If you are having an issue, please follow this
**There are many kinds of issues: OS, software, server, ... So you must know:**
- Server issues will be fixed after report and we verify the problem. There will be no update patch for you. It is server side.
- 3rd party software / packages can't be fixed by us. If we can spot the bug and have the fix, we will create merge request to original source and wait for their official version.
- Life is hard. For bug/ issue, please make sure your topic is only one.
- This is a rolling distro. Bugs and issues are expected. We recommend you have basic linux knowledge to deal with your system, so
**Usually we don't support issues that user faces by using his system in a wrong way. If you are new to Linux, make sure you didn't make any mistake:**
1. Basic Linux: http://linux-training.be/
2. How to not break Debian system: https://wiki.debian.org/DontBreakDebian or https://averagelinuxuser.com/how-not-to-break-your-debian-system/
3. If you are having some questions, your answers might be in here: https://wiki.debian.org/FAQsFromDebianUser
4. Your issue might be solved before (StackOverflow is a temple), try this: https://www.searchenginejournal.com/search-engines/answering-questions/
### 1. Your Parrot information
- OS version: run `cat /etc/*release`
```
Copy output here
```
- Kernel version: run `uname -a`
```
Copy output here
```
*Or if you can't do it, please tell us ISO version you downloaded.*
** ISO information **
Version: 4.9
Desktop Environment: Mate
Edition: Home
### 2. If you have this problem after fresh installation:
1. How did you create USB bootable?
- Software was used to make USB
- Steps of making USB bootable
2. How did you install OS?
- Debian installer or Calamares installer?
### 3. If your hardware doesn't work: wifi doesn't show, graphic issue:
**Hardware information**
- Your device name or output of `lspci`
```
Copy output here
```
- Did you try searching info about this issue on search engine? Please write **No** or any URL to this issue bellow
### 4. How did you get this error? Are there any steps to procedure it?
1. I installed this
2. I ran this new software
3. It shows me this or that
### 5. Error log or screenshot
** Insert error log and screenshot here**
### 6. If you have any idea or suggestion about this issue please tell us
** Your information **
## If you are having suggestion for our OS, please write it bellow
### 1. Current Parrot version and Parrot version you want it has
### 2. Its section and how it affects our system
- Pentesting / Forensic / Malware hunting / Privacy protection / ...
- It is: AppArmor profile / software / system service / kernel module...
- when user runs this / start that, it can do....
### 3. Any other information about this idea
Failure to have this information when needed will get your post unlisted, you will be send a PM, with what you need add or fix. Failure to amend your post will get it deleted after 72 hours (3 days).
When posting code or logs use the grave accent symbol (it’s the key above Tab) to mark the beginning and end if pasting it directly e.g.
```bash
echo "Hello World"
``` (end of code)
Using pastebin is also welcome. Photos are a last resort. Please use them only if you are unable to copy the code. If you do use photos do not link them from an …
In addition to a clear, well researched question, we need to see the things you have tried, error messages on attempts to update. Otherwise how can we know where you went wrong?
I have changed your post title from
“Sorry if this has been created already Im new”
to
Having trouble updating
Once you have answered with the above needed info to answer your question, will relist this post.
PS: A wild guess answer for a low on details question: may need to update your repositories or disconnect from tor.
